| Service manager, would you do it??
Published by c4c5specialist 12-07-2006 |
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#1
By
LLC5
on
12-07-2006, 03:15 pm
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 Probably. Depends on the dealer. You will most likely would not get another chance like this. Most techs do not become managers. Once you are a manager, it would be easier to move around to another manager position if you wanted to. It would open up a lot more doors. Lots of hours, on call 24hrs 7days a week, would be the down side. Career wise, a good move in my opinion. |
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#3
By
 ToolGuy
on
12-07-2006, 04:29 pm
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| I think I would... A service manager that was a tech would be a valuable asset for the dealership on a business level. The communication to customers and to GM if needed would be tremendous since again, the ex-tech would have the background on vehicle issues and can relate better. |
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#4
By
MAC5
on
12-07-2006, 04:40 pm
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| Good advise on the prior posts. If your comfortable assuming the additional responsibility (especially managing the personnel) and role change required, then jump on it. If this is you we're talking about, then you know who your role models are and so your well prepared to make this transition. It's a delicate balance to maintaining the customer focus and expectations of your new responsibilities. Got to go with what your heart and head tells you. If it feels right, it usually is. I've read and listened to enough of your consulting advise over the years, so thats all your getting out me. Good luck. Send me your new business card. |
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#5
By
froggy47
on
12-07-2006, 05:51 pm
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| Quote:
but Keep in mind that even in a great (read excellent customer service) dealership you may have to "realign" some of that loyalty to serve the business model of the owners of the dealership. It is a for profit business after all & along with that comes a lot of baggage. Best wishes either way! :) BTW why not start a Vette only shop, I bet some of your local satisified customers would help out. Now there's a plan! We have several Vette only ind. shops in San Diego area & they always seem to have business. | |
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#6
By
aquaholic
on
12-07-2006, 06:24 pm
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| do whats best for you and your family and forget everything else. if more money makes it easier on you and the family then do it. if you dont need the money then you have a dilema. i've met you couple of times in carlisle and didn't get the impression that you were independently wealthy (neither am i by the way) so my advice would be to go for the money. if you end up hating the job, i'm sure your dealership would let you go back to wrenching. i really dont think they would let you leave under any circumstance. if they do then they are insane. good luck and congrats. |
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#7
By
RSchleder
on
12-07-2006, 07:37 pm
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| Go for it Speaking as someone who came up thru the ranks, I highly recommend you take the management position. Being a manager/leader in a business is both very gratifying and leads to opportunities for you and your family that don't come around often. Just remember, as a service manager, your role will change significantly, this is not a bad thing, just something you need to know, consider and work at. A good leader gets things done though their people, which is one of the most rewarding things in my life. As a manager you'll be juggling 3 balls in the air-your people, your company, and the customer!! AND, never forget where you've come from- your people ARE your greatest resourse/asset they can make or break you. PS- yes, after 35 years in management, I did management consulting for 15 years before I totally retired. Best of luck! Ron |
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#9
By
bradfordsvettes
on
12-07-2006, 10:06 pm
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| Paul I have thought of this often  .just do not forget your roots .remember s--t rolls down hill Principals.writers.techs and customers. the pay raise would be dramatic but would it still give you the flexability that you have now . would you still be happy though I know you will never have completly clean hands at any function.the best thing is you will be one step ahead of the bulls--ters that are in this trade Steve |
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